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The role of the Mediator is founded on a three-way commitment to impartiality, neutrality and independence. At the end of mediation, the Mediator gives his fair and impartial advice. The customer remains free to accept, or to refuse, the proposed solution to the dispute advanced by the Mediator. Cyclocity, however, is committed to always complying with the Mediator’s recommendations.
The Mediator for the Self-Service Bicycle Rental Scheme in France
Pierre Foulon was appointed Mediator VLS France for a 3-year period. He pursues his activities independently, in compliance with the mediators’ code of professional conduct.
"After serving as a lawyer at the Paris bar, I joined JCDecaux in 2004 and held various positions of responsibility in the Cities Relations Department. Thanks to my experience and knowledge of the self-service bicycle rental schemes, I have acquired a global and impartial view of the problems encountered and of ways in which the service is liable to malfunction. I undertake to use this insight in pursuit of equitable solutions."
The Cyclocity Mediator may be appealed
- In the event of a long-lasting dispute with the complaints department and after all the usual complaints procedures has been exhausted, i.e. after two answers have been given for the same complaint that are deemed unsatisfactory by the user.
- If no response is received from the complaints department within a period of two months.
- In writing only or by email
Mediator VLS France
17, rue Soyer
92 200 Neuilly-sur-Seine